We want to take all the technical pressure off you so that you can concentrate on more important aspects of your business and use your time more efficiently.
Shape Support is not a maintenance contract so you have to ask us to change image or text content - you can do that yourselves easily. By securing a certain amount of time per month, it means that our team of experts can consistently fix bugs that arise, test in new browsers, add extra functionality to improve user experience, improve web design, integrate new plugins, and check performance. The key word here is consistency - it's so important to keep on top of a website and continually evolve it.
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We understand the importance of communication and transparency. If a job takes longer than expected - let the client know. If the job can't be done within the clients budget - be honest and say it's not possible, and give alternatives. Shape Support is very much that, we offer our services within a set amount of time per month. If you don't use your time that month, or you go over your time - it carries across to the next month.
We handle every project in-house, we don't outsource anything. And we understand communication is key.
A team of experts you can trust
We understand design, development and SEO
Communication throughout the project
Flexible support packages available
We understand digital. We understand how a website works, and what needs to be done to improve performance. Whether that be design, development, SEO, PR or content - Shape Support is about consistently improving your site with the help and guidance of a web design agency you can trust, and provide results.
It depends on the complexity of your site, but it can be anything from half a day upwards per month.
We will recommend upgrades, new features as well as bug fixing and performance tasks.
We allow you as the client to add tasks and review what we've done each month via Trello.
Shape Support is the term given for our support plan, which is here to help you grow your business online through a website that performs well.
This works by securing a certain amount of time per month, it means that our team of experts can consistently fix bugs that arise, test in new browsers, add extra functionality to improve user experience, integrate new plugins, add new design features, and check performance.
You can have half a day per month, 1 day per month, 3 days per month - it all depends on your growth plans. We are here to evolve and grow your website, and also fix issues that arise. Shape Support is paying for our time to work on the site rather than letting it get outdated.
We can work on an ad hoc basis, but we are a busy studio. There will be a waiting list to get work in our diary - so if that's acceptable, no problem.
We allow you as the client to add tasks and review what we've done each month via the online application, Monday (we used to use Trello). This way each task you set is trackable per month, so you'll know exactly when and how much of your time is being used.
Here at Shape, we understand the importance of communication and transparency. If you don't use all your time one month, or you go over your time allocated - it carries across to the next month and vice versa. If a job takes longer than expected or we don't think it's possible with the budget - we will let you know! If you need a job doing urgently, we will do it - no need to wait for the next month if your hours are already at capacity.