Our support plan is here to help you grow your business online through a website that performs well.
We're proud of the long term relationships we've built with clients over the past 10 years
We understand the importance of communication and transparency. If a job takes longer than expected, let the client know. If the job can't be done within the client's budget, be honest and say it's not possible, and give alternatives. Shape Support is very much that: we offer our services within a set amount of time per month. If you don't use your time that month, or you go over your time, it carries across to the next month.
If you decide you don’t want to start a support contract with us
For those that just want to keep their website safe and secure
Monthly support retainer with dedicated project tracking
Our team is based in Manchester, UK but we work with clients all over the world.
We handle every project in-house, we don't outsource anything. And we understand communication is key.
An agency who knows their strength
We understand digital. We understand how a website works and what needs to be done to improve performance. Whether that be brand design, web design and development, SEO, PR or content writing, Shape Support is about consistently improving your site with the help and guidance of a web design agency you can trust, and provide results.
It depends on the complexity of your site, but it can be anything from half a day upwards per month.
We will recommend upgrades, new features as well as bug fixing and performance tasks.
We allow you as the client to add tasks and review what we've done each month via Trello.
something better than I ever
could have imagined
What our happy clients say about us
Shape went above and beyond to make sure we got something we were happy with
We now have a brand that truthfully represents what we do
I couldn't recommend MadebyShape enough
Finally, an Agency that does exactly what they say they do
The answers to your questions.
Shape Support is the term given for our support plan, which is here to help you grow your business online through a website that performs well.
This works by securing a certain amount of time per month, which means that our team of experts can consistently fix bugs that arise, test in new browsers, add extra functionality to improve user experience, integrate new plugins, add new design features, and check performance.
You can have half a day per month, one day per month, three days per month, it all depends on your growth plans. We are here to evolve and grow your website and fix any issues that arise. Shape Support is paying for our time to work on the site rather than letting it get outdated.
We can work on an ad hoc basis, but we are a busy studio. There will be a waiting list to get work in our diary, so if that's acceptable, no problem.
We allow you, as the client, to add tasks and review what we've done each month via the online application, Monday. This way, each task you set will be trackable per month, so you'll know exactly when and how much of your time is being used.
Here at Shape, we understand the importance of communication and transparency. If you don't use all your time for one month, or you go over your time allocated, it carries across to the next month and vice versa. If a job takes longer than expected or we don't think it's possible with the budget, we will let you know! If you need a job done urgently, we will do it. There is no need to wait until next month if your hours are already at capacity.
