Shape Support

Our support plan is here to help you grow your business online through a website that performs well.

We want to take all the technical pressure off you so that you can concentrate on more important aspects of your business and use your time more efficiently.

Shape Support is not a maintenance contract so you have to ask us to change image or text content - you can do that yourselves easily. By securing a certain amount of time per month, it means that our team of experts can consistently fix bugs that arise, test in new browsers, add extra functionality to improve user experience, improve web design, integrate new plugins, and check performance. The key word here is consistency - it's so important to keep on top of a website and continually evolve it.

Tick

Craft CMS Verified Partner

Card

Craft Commerce Verified

We're proud of the long term relationships we've built with clients over the past 10 years

We understand the importance of communication and transparency. If a job takes longer than expected - let the client know. If the job can't be done within the clients budget - be honest and say it's not possible, and give alternatives. Shape Support is very much that, we offer our services within a set amount of time per month. If you don't use your time that month, or you go over your time - it carries across to the next month.

A view from the back of Andy's desk

We work with start-up businesses through to global organisations

U Niversity of Manc
Alliance Investments
Loccitane
NHS
Fight Label
Itsy
Selfridges
Rosebud

Are you struggling to find a web design agency you can trust and rely on?

Kirsty checks social media during her lunch break

Our team is based in Manchester, UK but we work with clients all over the world.

We handle every project in-house, we don't outsource anything. And we understand communication is key.

A team of experts you can trust

We understand design, development and SEO

Communication throughout the project

Flexible support packages available

Andy going through website wireframes with the MadeByShape team

An agency who knows their strength

We understand digital. We understand how a website works, and what needs to be done to improve performance. Whether that be design, development, SEO, PR or content - Shape Support is about consistently improving your site with the help and guidance of a web design agency you can trust, and provide results.

Some common questions around Shape Support

Design Build Illustration

How much time do you need per month?

It depends on the complexity of your site, but it can be anything from half a day upwards per month.

Good Content Illustration

It's our job to advise

We will recommend upgrades, new features as well as bug fixing and performance tasks.

Scale Illustration

Each task is trackable per month

We allow you as the client to add tasks and review what we've done each month via Trello.

Our clients trust us

We're an award winning digital agency based in Manchester... and we're friendly too

Awwwards
The Talk manchester
Site Inspire
Css Winner
Creative Bloq
Css Mania
Css Design Awards
Ca S
Best About pages
Fwa
Css fox

Frequently Asked Questions

What is Shape Support?

Shape Support is the term given for our support plan, which is here to help you grow your business online through a website that performs well.

This works by securing a certain amount of time per month, it means that our team of experts can consistently fix bugs that arise, test in new browsers, add extra functionality to improve user experience, integrate new plugins, add new design features, and check performance.

How much does Shape Support cost?

You can have half a day per month, 1 day per month, 3 days per month - it all depends on your growth plans. We are here to evolve and grow your website, and also fix issues that arise. Shape Support is paying for our time to work on the site rather than letting it get outdated.

We have a limited budget, will you still work with us?

Our mindset is that we want to work with clients of the same vision. If you want to improve your brand online, and understand the way we work - and the discussions are of mutual understanding - then we want to work with you.

In terms of budget, the easiest way to find out if your vision is possible... is to let us know what your budget is. That way, if we know the budget, we can advise the best way of spending your money.

How do I know how my time is being used?

We allow you as the client to add tasks and review what we've done each month via the online application, Trello. This way each task you set is trackable per month, so you'll know exactly when and how much of your time is being used.

What if I don't use all my allocated time?

Here at Shape, we understand the importance of communication and transparency. If you don't use all your time one month, or you go over your time allocated - it carries across to the next month and vice versa. If a job takes longer than expected or we don't think it's possible with the budget - we will let you know! If you need a job doing urgently, we will do it - no need to wait for the next month if your hours are already at capacity.

Learn more about our web design agency

Contact our team of web design experts today

Arrange a call with Andy or if you'd prefer to email, message Andy at hello@madebyshape.co.uk

By submitting this form I accept the Privacy Policy of this site.