Frequently Asked Questions

The answers to your questions.


Timelines depend on the spec of the website project, but here's some guidelines...

- Shopify projects usually take around 4 weeks.

- Craft CMS projects usually take a minimum of 5 weeks.

- Craft Commerce projects usually take a minimum of 8 weeks.

- Branding projects usually take around 4 weeks.

Unfortunately, we don't have set project prices. Every brief we work on has different requirements which alters the spec of the job. So, once we've received the brief - we can give you an indication of the cost and timescale.

VERY EASY! We build every site with the client in mind, and that's to improve the ability for you to add new content, edit content, remove content very easily and very quickly. Adding content to your website should not be stressful. We also give you the ability to create new pages yourself. We don't charge per page, we charge for the spec of the project, and base it off what your business needs and will benefit from. Thereafter, you can create unlimited pages.

Yeh sure. If you have Google Ads as a strategy, or thinking of doing it in the future - this will be included in the brief and we will design a PPC specific landing page during the design phase. Once the website is live, you will then be able to add as many landing pages as you like, editing the URLs and page structure also if needed.

We work with a range of clients - from start up brands through to large global organisations such as the NHS and Blackberry. Our mindset is that we want to work with clients of the same vision. If you want to improve your brand online, and understand the way we work - and the discussions are of mutual understanding - then we want to work with you. In terms of budget, the easiest way to find out if a project is possible... is to let us know what your budget is. That way, if we know the budget, we can advise the best way of spending your money. We wrote this article about the importance of a website budget a while back that is still relevant.

The only aspects we outsource (but offer full project management to the client on) are:



Social Media Campaigns

Working with Shape

As many as you want. But we guide you through this process and ask for your feedback at certain stages. We have vast experience in delivering Brand + Website projects, so we will go through multiple stages in hierarchy so that you never get to a stage where you don’t feel comfortable with the progress.

Yes, and all our staff are nice people, so it will be an enjoyable project to work on.

We usually do 50% up front, 25% on design sign off, and 25% on build. But these terms can be discussed if need be. We are flexible, we just want to work with the right partner.

We work with clients all over the UK..... all over the world in fact. So location does not matter, we will guide you through the process and communicate clearly at certain stages via Email, and sometimes Zoom. If available, we are happy to have F2F meetings.

Other Questions

We offer a full Branding service in-house here at Shape. We win awards for our websites, and in particular specialise in building websites in Craft CMS and Shopify. We also offer SEO, Hosting and Shape Support to look after your site once live.

Our studio is based in Manchester, but we have clients all over the world.