Account Manager

MadeByShape are looking for an Account Manager.

We'd like a friendly individual to come in and look after our team in-house, and our clients (all over the world). Organisation is key, and communication skills need to be super.

We're on our way to creating a stress-free environment, and a big part of that is exceptional organisation and communication skills. A friendly person to look after every project, and the people involved.

What you’ll be doing:

This position will directly support the MadeByShape team, and the multiple projects we deliver for a range of clients.

Main duties & responsibilities include:

• Calendar Organisation
• Excellent Communication Skills (face to face, by phone, and by email)
• Communicating with designers and developers to make sure they are on schedule
• Communicating with clients to request info the MadeByShape need
• Join phone calls, email and zoom meetings with clients to listen to specific requests
• Manage your own workload and maintain individual and team KPIs
  
• Assisting the team with content strategy
• Building and maintaining strong, long-lasting customer relationships
• Operating as the lead point of contact for a range of projects
• Develop trusted advisor relationships with key accounts
• Clearly communicate the progress of monthly/quarterly initiatives

And if you want to know what it's like to work at MadeByShape. Ella Dawson (Brand Designer) - our latest team member, has published an article on what she's learnt in the first 6 months of being here.

What we need to see:

Benefits of working at MadeByShape