Job Filled
Full Time

Account Manager

MadeByShape are looking for an Account Manager.

We'd like a friendly individual to come in and look after our team in-house, and our clients (all over the world). Organisation is key, and communication skills need to be super.

We're on our way to creating a stress-free environment, and a big part of that is exceptional organisation and communication skills. A friendly person to look after every project, and the people involved.

Kirsty concentrating at her desk

What you’ll be doing:

This position will directly support the MadeByShape team, and the multiple projects we deliver for a range of clients.

Main duties & responsibilities include:

  • Calendar Organisation
  • Excellent Communication Skills (face to face, by phone, and by email)
  • Communicating with designers and developers to make sure they are on schedule
  • Communicating with clients to request info the MadeByShape need
  • Join phone calls, email and zoom meetings with clients to listen to specific requests
  • Manage your own workload and maintain individual and team KPIs
  • Assisting the team with content strategy
  • Building and maintaining strong, long-lasting customer relationships
  • Operating as the lead point of contact for a range of projects
  • Develop trusted advisor relationships with key accounts
  • Clearly communicate the progress of monthly/quarterly initiatives

And if you want to know what it's like to work at MadeByShape. Ella Dawson (Brand Designer) - our latest team member, has published an article on what she's learnt in the first 6 months of being here.

What we need to see:

Excellent writing and grammar skills

Ability to have a good sense of humour

Must speak native English

Excellent time management and communication skills

Must be UK based (preferably North West)

Experience at a web design agency is ideal but not necessary

Jason going through website wireframes at MadeByShape

Benefits of working at MadeByShape

Minimum 2 week holiday at christmas

Work from home (or the studio)

Regular team social events

Early Friday Finish

Cycle to Work Scheme

Performance related bonuses

Potential to earn commission

Flexible hours

Macbook Pro

Training & Development

Option to bring your pet to the studio

Mobile Phone (After 1 Year)

Spotify Subscription

We only choose to work with nice clients

How to Apply:

So if you think you've got what it takes and this role is perfect for you, we'd love to hear from you.

*We are happy to discuss this opportunity as Part-Time, Full-Time or on a Contract basis.*

During the current climate, we will be asking specific candidates to attend a zoom interview.

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