Shape April 2022 HR 183
Full Time

We’re looking for a   
Account Manager  


MadeByShape are looking for an Account Manager.

We'd like a friendly individual to come in and look after our team in-house, and our clients (all over the world). Organisation is key, and communication skills need to be super.

We're on our way to creating a stress-free environment, and a big part of that is exceptional organisation and communication skills. A friendly person to look after every project, and the people involved.

This position will directly support the MadeByShape team, and the multiple projects we deliver for a range of clients.

Kirsty concentrating at her desk

Main duties & responsibilities include:

Calendar Organisation
Excellent Communication Skills (face to face, by phone, and by email)
Communicating with designers and developers to make sure they are on schedule
Communicating with clients to request info the MadeByShape need
Join phone calls, email and zoom meetings with clients to listen to specific requests
Manage your own workload and maintain individual and team KPIs
Assisting the team with content strategy
Building and maintaining strong, long-lasting customer relationships
Operating as the lead point of contact for a range of projects
Develop trusted advisor relationships with key accounts
Clearly communicate the progress of monthly/quarterly initiatives

And if you want to know what it's like to work at MadeByShape. Ella Dawson (Brand Designer) - our latest team member, has published an article on what she's learnt in the first 6 months of being here.

What we need to see:

Excellent writing and grammar skills
Ability to have a good sense of humour
Must speak native English
Excellent time management and communication skills
Must be UK based (preferably North West)
Experience at a web design agency is ideal but not necessary
Jason going through website wireframes at MadeByShape

Benefits of working at MadeByShape

Minimum 2 week holiday at christmas
Work from home (or the studio)
Regular team social events
Early Friday Finish
Cycle to Work Scheme
Performance related bonuses
Potential to earn commission
Flexible hours
Macbook Pro
Training & Development
Option to bring your pet to the studio
Mobile Phone (After 1 Year)
Spotify Subscription
We only choose to work with nice clients

How to Apply:

So if you think you've got what it takes and this role is perfect for you, we'd love to hear from you.

*We are happy to discuss this opportunity as Part-Time, Full-Time or on a Contract basis.*

During the current climate, we will be asking specific candidates to attend a zoom interview.

Shape April 2022 HR 12
Our Studio in Manchester

1 Gibfield Park Avenue, Atherton,
Manchester, M46 0SU

Our Team

Don’t take our word for it, hear it from them

Feel the atmosphere

We’re not just the pixel pushers or tech wizards we look from the outside. We have talents, hobbies, aspirations, dreams - we're just a bunch of talented, creative people making great things together and having some fun along the way, and boy do we know how to have a laugh.

Think you fit the bill?

Apply for this position

File size PDF max. 10 MB

By submitting this form I accept the Privacy Policy of this site.

Your CV and the personal details contained in it are used solely by MadeByShape to help recruit the right candidate for a specific role. These details will never be shared with any third parties and will be deleted either three months after you apply for a position, or when the role is filled, whichever is sooner. If you’d like us to delete your details before then, please see our privacy policy for information on how to contact us about this.
Andy Close up Square

Meet the Boss