Where are they?
Are they a local company? Within driving distance? abroad? In my opinion It’s always better to choose a company you can go to and meet with. Face to face meetings are a lot better when it comes to explaining your project in-depth, you can talk it out and make sure nothing is missed and any queries or confusion is dealt with rather than bouncing emails back and forth and a in the end a key feature has been missed off by mistake. Not only this though but you can see what they are like as people, get to know them a little better which makes for a better Client/Agency Relationship.
Budgets & Timescales
Most clients ring up and ask about pricing but when it comes to the price of a website its down to what your project entails (eCommerce, responsive, etc) and its hard to give a direct quote over the phone, its a lot easier if you have your budget at hand and an explanation of what it is your site will require that way the Agency can asses what you need, how long it will take and if your budget will cover it, if not then they can try to come up with some sort of reasonable alternative for you. Every Agency will offer a different pricing model and it's up to you to decide if you feel the work that they are producing is good enough for the quote they have given you.
What you want?
What you want from an agency is someone who is reliable and understands your their client and your paying for a product they are selling, are they responding to you? or does it take 5 miss calls and 10 emails before they finally get back to you about your enquiry? If so this could be a trend they do with every client so see if they have any testimonials at all to see what their past clients think of them. Another point is do they seem at all interested in the fact you have come to them as a client and do you feel like they care to invest their time into your project these are all valid points when seeking out an agency so remember them and if they dont seem to care its not going to be worth your time waiting for them.
Any other services?
Another key thing to note is do they offer anything else other than what you have asked for? Anything else that may benefit your business? You may of come to them to build a website for you, but they could offer services as well that directly help this, SEO to boost your sites rankings or Photography bespoke for you to help showcase your project. If you don’t ask you will never know and you could of missed out on an opportunity to improve your project.
If your interested in starting a project or just want a chat then send us a message.