The benefits of using social media
In 2019, it is estimated that there will be around 2.77 billion social media users around the globe, up from 2.46 billion in 2017. Social network penetration worldwide is ever-increasing, so there's an obvious reason why businesses want to engage with customers/clients via social media.
1. Increase brand awareness
With nearly half of the world’s population using social media platforms, they’re a natural place to reach new and highly targeted potential customers. It's a way of targeting people who have never heard of your brand before.
2. Humanize your brand
Most people do not trust a brand until they see “real-world proof” that the brand is keeping its promises and sticking to their ethos. Showing the human side of your brand is very important. People engage with brands that show emotion, listen to customers, connect, and be real. If we solely showcased our portfolio on social media, it would become boring. So we show a mixture of work, lifestyle, studio environment, team trips, advice and thought leadership etc.
3. Thought leadership
Showcase your opinion, voice your thoughts on industry topics and let everyone listen online. The people close to you understand your opinion, what your views are on certain matters - but there's a lot of people out there you've never met, are based further away from you, that would love to hear your thoughts. It's a great way of telling clients that you understand, and your direction would be X, but it's also a good way to stay ahead of competitors and provide real insights into hot topics.
4. Oh yeh, I've seen them before...
It's a great way to keep popping into a viewers memory. That client may not need a website right now, but in 6 months time when they need a website - you're in the forefront of their mind because they follow your content on social media. It needs to be active, it needs to be regular - staying in a viewers memory is hard, so you need to engage consistently.
5. Increase web traffic
It's quite simple. The more visits your get to your website, the more chance you have of....
6. Lead Generation
And that's why we all perform marketing campaigns.
7. Increase Sales
Lead Generation is one thing, but increasing sales is even better. Using social media to engage and get a viewer interested is the start, make sure that your website provides the final data to convert that viewer into a customer.
8. Brand Reputation
Your brand reputation is SO important. We've worked in the industry for many years and reputation doesn't happen over night. It's built up through winning awards, producing good work, having repeat customers, good testimonials, happy clients, etc etc. Social media is a great way of building up that trust with viewers, and building the brand reputation with people you may have never met in real life. Their impression and view of your business can be positive or negative through content you create.
9. Audience engagement
A great way to get quick answers is by creating polls or asking questions on platforms like Twitter and Instagram. You get instant answers from a large number of people that are interested in your brand (because they follow you). This can help in defining business decisions, business improvements, upscale, etc.
10. Competitor Stalking
We all do it. Admit it. And if you don't do it, why not?! You should always keep a close eye on your competitors and what they're up to. Some brands don't update their blog often enough, so you don't really know what they're doing day to day via the website. Social media is a great way of gaining an insight into a competitor, quickly and easily.
11. Stay on top of industry news
I personally don't read Newspapers, Magazines etc. I gain industry news and updates via Newsletters and Social Media. It's a very quick way of keeping on top of the latest news and views. It's very easy to scroll for 20 minutes each morning and sieve through the good content from bad.