2 min read

Tailored Talks: The MadeByShape Approach to Client Communication

Shape April 2022 HR 97
Updated on 01 Mar 2024

At MadeByShape, we get it – communication is key, especially when it’s about bringing your vision to life. Every client is different and we like it that way. Whether you’re the hands-on type or prefer to watch your vision unfold from afar, we adapt to your style.

Our studio doors in Manchester are always open for a good old chat, but if you're not local, don't worry! We work with clients all over the world. We're just a call or an email away, ensuring you're looped in, comfortable, and clued-up at every stage of your project. Our aim? To make you feel like part of the team, ensuring no detail is lost in translation.

Mike smiles as Tom questions a wireframe

Here’s How We Keep the Dialogue Dynamic and Dependable:

Get in Touch, Stay in Touch: Clients can always contact the Project Manager, Founder, Designer and/or Developer at any stage in the project.This direct line to our team doesn’t just build trust; it ensures you're as much a part of this creative journey as we are. You can ask questions and receive quick answers. Easy as that!

Our process:

  • Stage 1. Shape would send the client web references to give an idea of direction so that both parties were on the same page in terms of styling.
  • Stage 2. Once the client is happy with the direction of the project, Shape would then start to design a concept based on those references.
  • Stage 3. Once the design has been signed off by the client, Shape would then start to build the website front-end then wrap it around the CMS.
  • Stage 4. Once the website has been built, it is now ready for the content to be inserted.
  • Stage 5. Once all content has been inputted, Shape will then do a final set of tests and debugging on various browsers for compatibility before launch.
  • Stage 6. Launch the site.

We don't just build websites; we build relationships. 

It's about building relationships that don't just end with project delivery but evolve into lasting partnerships. Every milestone, every breakthrough, every minor tweak – we keep you in the loop. We walk you through the journey of your project, celebrating the victories and navigating the challenges, together.

Your thoughts, feedback, and insights are the compass that guides our work. Regular check-ins and review sessions ensure your voice isn't just heard but is a driving force in the project's direction.

The end of a project is just the beginning of our extended support. We stand by our work, offering guidance, maintenance, and a friendly chat whenever you need it. It's about ensuring your peace of mind, long after the site goes live.

We're not just building websites; we're crafting enduring partnerships, one successful project at a time.

Clients should work with Shape because they’ll get the best quality and creativity available to them. That’s the honest long and short of it.
Natasia portrait madebyshape
Natasia Rubin
Head of Content

Co-Founder of MadeByShape. Most of my blogs are about business related aspects, not just web design.