Go2 Telecom is well established as a major supplier of headsets to major businesses, but they wanted to expand their audience and appeal to the average consumer. As well, Go2 Telecom wanted to improve their customer service for their existing clients by allowing new enquiries, quotes and discounts to go direct through the website. Products needed to be simpler to find and for customers to understand what accessory were required with a particular product.
To appeal the average consumer, we made sure they could understand what products Go2 Telecom offered - By using lifestyle imagery throughout the website, and linking headsets in to lifestyle groups such as Gaming, Sports & Music etc. To ensure customers to could find products and accessories easier we added a Profiling and Compatibility feature, which ask the customer a series of questions and displays the correct product.
The website required a lot of data input with the amount of products Go2 Telecom sell, as well as running payments through SagePay.Multi function slideshow to help customers find the perfect product for them.
Most users now use a mobile device to do online shopping. To make sure Go2 Telecom didn’t miss out of sales we built a responsive website that worked across different devices. We tested this on over 30+ real devices and 20+ simulators to ensure the experience didn’t change per device.
"Our business needed to work with a web design company who understood our business requirements for our new website, but also allowing us to have sole control on future up dates of the site moving forward. The site in the back end needed to be simply for us to manage and up date with the latest technologies and layout etc. We looked at many companies before choosing Shape and we can confirm they may not be the biggest, however as we have found you do not have to be, just give great service and support in delivering the end result. Great guys to work with.
Not being a natural technically IT wise I am personally finding working with these guys easy and I am adopting new skills which will help me to pass on and use in others areas of the business when it comes to marketing material. I would highly recommend MadeByShape."